Standard shipping within the US takes 5-7 business days. Express shipping takes 2-3 business days. International shipping typically takes 7-14 business days, depending on your location.

Yes! We offer free standard shipping on all US orders over $75. The discount is automatically applied at checkout.

Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by location. You can see the exact cost at checkout.

We offer a 30-day return policy on all unworn items in their original packaging. To initiate a return, please contact us with your order number.

Contact our customer support at returns@mysticmoon.com with your order number and reason for return. We will provide you with a return shipping label and instructions.

Refunds are processed within 5-7 business days after we receive and inspect your returned item. The funds will be credited back to your original payment method.

Absolutely. All our crystals are 100% natural and ethically sourced from trusted suppliers around the world. We personally inspect every piece for quality.

Since each piece is handmade with natural materials, there may be slight variations in color, shape, and size. These differences make each piece unique and one-of-a-kind.

We recommend cleansing your crystals regularly using moonlight, sage smoke, selenite, or running water (for water-safe stones). Avoid harsh chemicals and extreme temperatures.

Yes! We love creating custom pieces. Contact us with your vision and we will work with you to create something special. Custom orders typically take 2-4 weeks.

Once your order ships, you will receive an email with a tracking number. You can also track your order by logging into your account.

We process orders quickly, but if you need to make changes, please contact us as soon as possible. We can make changes before the order is shipped.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All payments are processed securely.

Yes, your payment information is completely secure. We use industry-standard SSL encryption and never store your full credit card details on our servers.